Refund policy

30-day returns

We want you to love unwinding with Unwynn. If you're not happy with your purchase, you can request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return, your item must be in the same condition you received it, with all parts and accessories included, and in its original packaging. You'll also need your order number or proof of purchase.

How to start a return

Email us at mebrandsgroup@gmail.com with your order number and the reason for your return. We'll reply with return instructions and the address to send your item to. Items sent back without first requesting a return can't be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If your item is defective, damaged or not what you ordered, contact us within 14 days of delivery so we can send a replacement or issue a refund at no cost to you.

Return shipping

Unless the item is defective, damaged or incorrect, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is approved.

Questions?

Reach us anytime at mebrandsgroup@gmail.com.